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Posts tagged Hosting Domain
Which nameservers should I use on a godaddy grid hosting?
Aug 4th
Today I spent half a day trying to migrate a website. We ended purchasing new grid hosting on godaddy for a domain and went a head configuring and setting up everything. The process seemed easy at first – the setup only took a few minutes and then we just waited. The most complex part was to configure DNS and nameservers. You complete this step when you configure the hosting and I thought I completed this section correctly. So I just waited… and it should have been updated within 4 hours but it appeared that the website wasn’t active. We waited for a few hours and then I decided to look into this further. I checked the Account Summary page and noticed that the A record didn’t exist. I found this quite odd. I checked the godaddy help pages to confirm the nameservers and this what was on the page:
July 27, 2009 — Present
ns25.domaincontrol.com
ns26.domaincontrol.com
So obviously I used the above servers since I just signed up for the hosting. I waited for a few more hours and still the site was not alive. Feeling frustrated I knew it had to be a DNS issue. Upon further investigating the issue I noticed that the nameserves configures in the DNS Domain Manager was different to what was on the website help pages. This is what I saw (scroll to the bottom of the DNS Domain Manager):
The solution was simple: I changed the nameservers to ns01.domaincontrol.com and ns02.domaincontrol.com and it worked straightaway. To verify the DNS I used a website called http://www.zoneedit.com – this way I could make sure that my ISP wasn’t the cause of DNS not propagating the change.
Attached Files:
godaddy grid hosting nameserversgodaddy grid hosting nameservers
Apologies Advertise Me Enquiries
Apr 10th
We would like to apologise to all of those who sent us an enquiry and never received a response from us. Yesterday we discovered that our online mailer form (enquiry form) was not working and hasn’t been working since January 2010. It was just by accident that we were talking about how we haven’t received an online enquiry for a while and I decided to test the form to make sure it was working… and it wasn’t (my heart sank) and wondered what happened and how many opportunities and enquiries we missed because of this issue.
Apparently back in January when our hosting domain was migrated across to a new server (see post http://www.advertiseme.com.au/blog/index.php/2010/01/10/downtime-on-our-email-hosting/) some of the settings were not migrated across and this has caused the issue.
Upon fixing this issue we immediately received a backlog of enquiries and let me assure you that we will attend to these immediately. We just hope that it’s not too late to contact these people. What we’ve learnt from this little unfortunate experience is to make sure we test everything and I mean EVERYTHING when websites are migrated across to a new server or platform – this includes the MAILER FORM.
So once again on behalf of advertise me, we would like to apologise to those who have sent us an online enquiry and never responded.
Have you experienced a similar situation? Please share that with us in the comments.
