Yesterday our email system was down for almost the whole day and sometimes we forget to realise how dependant we are on technology. To give you a brief summary of what happened, we recently upgraded our hosting account from IIS6 to IIS7. Normally the process is very straight forward and should only take 24 hours. Well our one took almost 4 days with constant follow ups and it was eventually completed. But yesterday I received an email from donotreply@blackberry.com on my blackberry with the title “Action required: update password!”. I initially thought it was spam but reading through the instructions it seemed legitimate. I tried logging into my Blackberry Internet Service account by using the email setup application on the blackberry but I somehow forgot what my username and password was.

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